The Importance of Measuring the Quality of Providers’ Care
Dr. Rick Hammer speaks about why it’s critical that healthcare organizations measure the quality of their providers’ care to improve the patient experience and to drive sought after growth and improvement.
Read a small transcript from the video and click on the video below to view and hear more.
Video Transcript
Rick Hammer, MD: Everyone wants a high-quality physician or hospital. I mean, everybody does, right? But, how do you tell?
It’s even hard for doctors to tell what’s a high-quality doctor from what’s just an average of low-quality doctor.
Safety is a big deal.
Virtually every patient assumes the hospital they’re going to is safe, and the doctor they’re going to is safe and that they all do safe practices. They have this presumption that, “I’m definitely going to get safety.” In reality, that’s not always the case.
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About Author
Anthony Gaenzle
Anthony is the Director of Marketing and Communications for Saxton & Stump, LLC and SE Healthcare Quality Consulting, as well as the founder of the AG Integrated Marketing Blog. He previously served as Director of Marketing for a global content marketing agency and founded AG Integrated Marketing Strategists, serving in a marketing consulting role. Additionally, Anthony is an Adjunct Professor at West Virginia University where he teaches digital marketing courses to students in the Reed College of Media.