SE Healthcare’s Stephanie Sargent and Dr. Richard Waldman Contribute Chapter to Obstetrics and Gynecology Clinics of North America
Stephanie Sargent, VP of Product Development and Quality at SE Healthcare, and Dr. Richard Waldman, SE Healthcare Board Member, contributed the chapter The Patient Experience and Safety to Volume 46, Issue 2 of Obstetrics and Gynecology Clinics of North America, June 2019, Pages 199-214.
Obstetrics and Gynecology Clinics of North America is published four times per year. Each issue focuses on a single topic in obstetrics and gynecology. This issue centers around patient safety.
The focus of Sargent and Waldman’s chapter is the impact of the patient experience on patient safety and trends that impact patient engagement. In the late 1960s/early 1970s, Dr. Waldman experienced firsthand the medical community’s strong opposition to consumer-driven efforts to take more control of the patient experience. Over the following decades, persistent efforts led by patients, thought-leader physicians and agencies such as the Institute of Medicine created the foundation of what is termed “patient-centered care”.
Now, the patient experience is not only foundational to quality and safety, it is a business imperative with the continuing shift towards value-based payments models. Sargent and Waldman suggest that the future of patient experience will be grounded in consumerism, transparency and convenience.
Stephanie Sargent, MHA, RN, CPPS, is a seasoned clinical and Lean Six Sigma professional with more than 25 years of experience in healthcare. As a certified Lean Six Sigma Black Belt, she is skilled in identifying clinical and operational performance gaps to decrease professional liability risk, meet regulatory and accreditation requirements, improve clinical quality and patient outcomes and reduce waste and inefficiencies. She previously served as the Patient Safety Program Manager at the Medical University of South Carolina where she directed safety efforts throughout the health system and provided strategic direction and programmatic initiatives to improve patient safety. Stephanie also worked as a registered nurse in Atlanta, Georgia; San Diego, California; and Charleston, South Carolina.
Dr. Richard N. Waldman has been practicing OB-GYN care in the Syracuse area since 1976 and is President of Associates for Women’s Medicine, a nine-physician obstetric and gynecological specialty practice. Dr. Waldman, a Diplomat of the American Board of Obstetrics and Gynecology, is the past president of the American College of Obstetricians and Gynecologists (ACOG), a premier private, not-for-profit organization of 56,000 members dedicated to the advancement of women’s healthcare through continuing medical education, practice and research. Dr. Waldman is the President of the Medical Staff at St. Joseph’s Hospital Health Center in Syracuse, NY and a member of the Board of Trustees. He previously served as the hospital’s Chairman for the Department of Obstetrics and Gynecology and Medical Director of Performance Improvement.
The SE Healthcare team is continuously focused on developing new product offerings and enhancing existing solutions to empower healthcare providers through powerful data analytics. SE Healthcare’s Physician Empowerment™ Suite gives healthcare providers the means to leverage key performance metrics that help them negotiate higher reimbursement, boost provider and practice reputation and improve operational performance.