Rolling Out the Red Carpet to Create Positive New Patient Experience Patient experience is one of the top three priorities of hospital leaders in toda [...]
Amazing Developments in Medicine Provide New Challenges Dr. Peter Cotton is Professor of Medicine at the Digestive Disease Center at the Medical Unive [...]
Patient Satisfaction Leads to Practice Growth Similar in fashion to online shopping, a growing number of patients are doing their research on physicia [...]
Psychological Safety and Talking the Walk In 9-out-of-10 cases where an error occurs in a healthcare setting, another healthcare professional is fully [...]
Why Listening is the Most Impactful Tool to Improve Patient Engagement Two very different encounters I recently had with physicians made me reflect on [...]
Interview: Data Revolution in the Healthcare Industry Transcript from a recent interview with Rick Hammer, M.D. Rick Hammer, M.D. is the Interim CEO o [...]
Must-Have Website Features for Your Practice Whatever your specialty in the healthcare field, if you’re truly serious about growing your business, you [...]
Clinical Empathy Links to Positive Outcomes Communication plays a critical role in the world of medicine. Unfortunately, many physicians consider the [...]
Interview: Shift to Value-Based Reimbursement Offers Challenges for Healthcare Providers Transcript from a recent interview with Brian Donovan With re [...]
Complex Patient Handoffs: Communication Issues Impacting Patient Satisfaction While the profession of medicine has embraced the concept of separating [...]