Physician Burnout Prevention Program

Physician Burnout Prevention Program

Improving Physician Health and Well-Being

The Physician Burnout Prevention Program identifies the level of physician burnout and organizational stress, delivering actionable results and educational tools to leadership and physicians. Physicians will have access to tutorial content including videos, self-help tools and other instructional content. These are focused on relieving stress, building more life balance, plus improving doctors’ leadership skills, workflow and decision making.

The Physician Burnout Prevention Program is the most comprehensive enterprise-level physician health strategy in the market. The platform is built for use by all physician practices, including large, highly organized integrated delivery systems. Physician burnout is an acknowledged crisis in our healthcare system, resulting in increased medical errors and physician turnover. Properly addressing this dilemma leads to improved patient engagement and care, plus healthier and better performing physicians and organizations. This simple yet sophisticated platform is very scalable, generating a real value for the physicians and their organizations.

The Prevention Program

The program was developed by a team led by one of most widely recognized experts on physician burnout, Dike Drummond, M.D.; a former CMO, Christopher Rumpf, M.D.; and a former CEO of a major health system, Kevin Mosser, M.D. It involves both an assessment and specific recommended actions and education, complete with high-quality video, audio and written materials to help you actively address and prevent burnout.

The program is sequential to ensure constant focus and improvement. We recommend organizations administer the survey, examine the results, plan and execute improvements, and then follow up between 9 to 12 months with the 2nd survey, driving down to specific areas. The follow up survey includes additional measurements and materials. It is vital to use these surveys to inform actions on the findings. Failing to do so could lead to further discontent.

THE ASSESSMENT

The assessment is weighted for impact on risk and downstream consequences to the organization. The results provide measures of five categories: work environment, burnout, turnover, personal wellness, and risk management and safety. Leadership receives actionable data displayed in a detailed report that allows for focused interventions and decisions. Highlights of the assessment include:

  • 11 total questions
  • Actionable data that allows leadership to make targeted decisions
  • Validated inventory from the World Health Organization, the Veterans Health Administration, and the Physician Worklife Single Item Survey
  • Short and simple to complete, taking less than 10 minutes
  • Available for use on multiple devices (mobile, tablet, or computer)
  • Ability to customize work locations to organization
  • Ability to customize roles to organization
  • Anonymous results
  • Free text entries at end of survey to collect stressors

THE RESOURCES

Physicians receive actionable guidance allowing you to take action to address and prevent burnout. Examples of the types of content your team will receive include:

  • Proven methodologies for recognizing and addressing burnout in yourself and others
  • Instructional content to help you build a better work life balance
  • Resources to allow you to take back your practice by addressing issues like EMR fatigue and “broken record” moments in your office day
  • Guides and tool kits to assist employee physicians to navigating daily challenges
  • Tips and resources to help leaders become more effective
  • Informational content to help you maintain meaningful connections to your patients

THE HEALTH AND BURNOUT REPORT

The report provides valuable organizational and work unit-level data available to leadership, as well as individualized reports for physicians. The report measures 5 key areas of burnout: work environment, provider burnout, turnover, personal wellness, risk management and safety. The report includes:

  • Easy-to-understand graphs and charts in PDF format
  • Links to pertinent content and tools to improve wellness
  • Overview of overall scores
  • Drills down to locations (such as hospital or practice locations) and work groups within hospitals or practices (where applicable)
  • Analysis of the highest contributing factors and leading predictors of burnout such as perceptions of management, total hours worked weekly, number of “pajama” hours worked, and aged charts.

The impact of burnout on physician health and well-being has been recognized and studied for over two decades. Studies point out that the rate of burnout in the medical profession ranges between 40–60% depending on the specialty and is twice that of other industries in the US. Burned out physicians report a lack of empathy and are more likely to leave the profession. Worse yet, only 9-13% of those experiencing burnout are likely to seek help

The impact of burnout on the physicians can be far reaching and include:

  • Depersonalization, which leads to the treatment of patients as objects, not as human beings
  • A sense of reduced personal accomplishment resulting in feelings of ineffectiveness
  • Emotional exhaustion to the point of having no desire to engage emotionally with patients
  • A loss of meaning in the work performed
  • Serious issues outside of the work environment such as alcohol abuse, deterioration of personal relationships, and even suicidal ideation
  • Reductions in the quality of patient care
  • Increases in vehicle accidents resulting from fatigue

In addition to the impact on physicians, burnout has an economic impact on practices, hospitals and health systems:

  • Burnout has proven to be the highest cause of physician turnover. Studies have shown that the organizational cost to replace a physician ranges from $500,000 to $1,000,000.
  • Lost patient-care revenue is another threat caused by lower productivity resulting from symptoms of burnout, along with lost revenue from lulls in productivity while searches are conducted to find replacement physicians.
  • Multiple studies have shown a correlation between burnout and increased rates of malpractice, which can lead to costly lawsuits. The average malpractice payout in 2018 was $348,065.

Additional training is available as a separate, paid engagement as an add-on outside of the tool. Dike Drummond, M.D. of theHappyMD.com, provides a burnout prevention training program to healthcare organizations. The program focuses on applying proven interventions with the goal of decreasing and preventing symptoms of burnout and reducing its impact on your organization.

The training program is aimed at:

  • Helping physician leaders recognize, prevent and treat burnout in themselves and others
  • Building a culture of support and engagement for physicians within your organization
  • Hardwiring the Quadruple Aim into the entire program

To learn about our training program, and to inquire into additional training and consulting programs, contact info@sehqc.com.

During setup, practices provide SE Healthcare with email addresses, work locations, work groups, and roles. SE provides leadership with an email message template to distribute to physicians, nurses, technicians, and other staff members. SE monitors survey completion rates and prompts leadership to send reminders if necessary. As industry standard and best practice, responses are recorded anonymously in order to receive honest feedback and increase response rates.

Our support doesn’t end there. As a client of SE Healthcare, you’ll have access to continued support from our team. Just give us a call or send us an email during regular business hours, and we will be there to help!

 

Contact us to learn more about The Physician Burnout Prevention Program or partnering with SE Healthcare