Physician Burnout Prevention Program

Physician Burnout Prevention Program

Maximize your most valuable assets – Your doctors!

Partner with SE Healthcare on burnout prevention. The Physician Burnout Prevention Program is the most comprehensive enterprise-level physician burnout strategy on the market. The iterative and progressive program creates the opportunity to improve dialogue between the organization and physicians. Sequential surveys focus on organization-specific issues and new areas of stress. The program includes monthly newsletters, additional video trainings and usage statistics to ensure continued monthly engagement and improvement. The Physician Burnout Prevention Program identifies the level of physician burnout and organizational stress, delivering actionable results and educational tools to leadership and physicians. Physicians will have access to tutorial content including videos, self-help tools and other instructional content. These are focused on relieving stress, building more life balance, plus improving doctors’ leadership skills, workflow and decision making.

The platform is built for use by all physician practices, including large, highly organized integrated delivery systems. Physician burnout is an acknowledged crisis in our healthcare system, resulting in increased medical errors and physician turnover. Medical errors are 3 times more likely to occur in medical units with high burnout rates, even in those ranked as “extremely safe”. This indicates that burnout may play an even more significant role as a cause of medical error than a poor safety environment. Properly addressing this dilemma leads to improved patient engagement and care, plus healthier and better performing physicians and organizations. This simple yet sophisticated platform is very scalable, generating a real value for the physicians and their organizations.

“Today, most organizations invest substantial resources and have a system-level approach to improve safety on every work unit. Very few devote equal attention to address the system-level factors that drive burnout in the physicians and nurses working in that unit. We need a holistic and systems-based approach to address the epidemic of burnout among health care providers if we are truly going to create the high-quality health care system we aspire to.” – Tait Shanafelt, MD, Chief Wellness Officer at Stanford Medicine (source: Stanford.edu, July 2018)

Competitive Advantage

 

  • Fewer medical errors provide lower malpractice exposure and expense while keeping you out of the headlines, except for the good news
  • Higher levels of physician trust and engagement make your organization more profitable, stable and nimble than the competition
  • A more supportive culture makes you the employer of choice to unaffiliated local providers
  • Better quality care makes you the provider of choice (to both patients and providers)

The Prevention Program

The program was developed by a team led by one of most widely recognized experts on physician burnout, Dike Drummond, M.D.; a former CMO, Christopher Rumpf, M.D.; and a former CEO of a major health system, Kevin Mosser, M.D. It involves both an assessment and specific recommended actions and education, complete with high-quality video, audio and written materials to help you actively address and prevent burnout.

The program is sequential to ensure constant focus and improvement. We recommend organizations administer the survey, examine the results, plan and execute improvements, and then follow up between 9 to 12 months with the 2nd survey, driving down to specific areas. The follow up survey includes additional measurements and materials. It is vital to use these surveys to inform actions on the findings. Failing to do so could lead to further discontent.

THE DIAGNOSTIC ASSESSMENT

The assessment is weighted for impact on risk and downstream consequences to the organization. The results provide measures of five categories: work environment, burnout, turnover, personal wellness, and risk management and safety. Leadership receives actionable data displayed in a detailed report that allows for focused interventions and decisions. Highlights of the assessment include:

  • 11 total questions
  • Actionable data that allows leadership to make targeted decisions
  • Validated inventory from the World Health Organization, the Veterans Health Administration, and the Physician Worklife Single Item Survey
  • Short and simple to complete, taking less than 10 minutes
  • Available for use on multiple devices (mobile, tablet, or computer)
  • Ability to customize work locations to organization
  • Ability to customize roles to organization
  • Anonymous results
  • Free text entries at end of survey to collect stressors

THE ENRICHMENT CENTER

The Enrichment Center, a library of educational tools and resources, provides physicians with actionable guidance allowing organizations to take action to address and prevent burnout. Examples of the types of content your team will receive include:

  • Proven methodologies for recognizing and addressing burnout in yourself and others
  • Instructional content to help you build a better work life balance
  • Resources to allow you to take back your practice by addressing issues like EMR fatigue and “broken record” moments in your office day
  • Guides and tool kits to assist employee physicians to navigating daily challenges
  • Tips and resources to help leaders become more effective
  • Informational content to help you maintain meaningful connections to your patients

THE HEALTH AND BURNOUT REPORT

The report provides valuable organizational and work unit-level data available to leadership, as well as individualized reports for physicians. The survey measures an individual’s personal assessment of their level of burnout and their attitudes and perceptions about the workplace and organizational leadership. The report includes:

  • Easy-to-understand graphs and charts in PDF format
  • Links to pertinent content and tools to improve wellness
  • Overview of overall scores
  • Drills down to locations (such as hospital or practice locations) and work groups within hospitals or practices (where applicable)
  • Filter by specialty, age, gender and location

The impact of burnout on physician health and well-being has been recognized and studied for over two decades. Studies point out that the rate of burnout in the medical profession ranges between 40–60% depending on the specialty and is twice that of other industries in the US. Burned out physicians report a lack of empathy and are more likely to leave the profession. Worse yet, only 9-13% of those experiencing burnout are likely to seek help

The impact of burnout on the physicians can be far reaching and include:

  • Depersonalization, which leads to the treatment of patients as objects, not as human beings
  • A sense of reduced personal accomplishment resulting in feelings of ineffectiveness
  • Emotional exhaustion to the point of having no desire to engage emotionally with patients
  • A loss of meaning in the work performed
  • Serious issues outside of the work environment such as alcohol abuse, deterioration of personal relationships, and even suicidal ideation
  • Reductions in the quality of patient care
  • Increases in vehicle accidents resulting from fatigue

In addition to the impact on physicians, burnout has an economic impact on practices, hospitals and health systems:

  • Burnout has proven to be the highest cause of physician turnover. Studies have shown that the organizational cost to replace a physician ranges from $500,000 to $1,000,000.
  • Lost patient-care revenue is another threat caused by lower productivity resulting from symptoms of burnout, along with lost revenue from lulls in productivity while searches are conducted to find replacement physicians.
  • Multiple studies have shown a correlation between burnout and increased rates of malpractice, which can lead to costly lawsuits. The average malpractice payout in 2018 was $348,065.

An in-depth study of your organization – using surveys, off and on-site interviews, a detailed look at the systemic stress points and culture of your organization – produces a highly detailed final report we call your “Quadruple Aim Blueprint”. The Blueprint is a plan to build out your Organization Burnout Prevention Strategy, highlighting a matrix of structural and cultural leverage points. The Blueprint is stand-alone and fully actionable. We also provide a three-level consult proposal if you would like our implementation support and coaching.

To learn about the Quadruple Aim Blueprint Audit and consulting programs, contact info@sehqc.com.

During setup, practices provide SE Healthcare with email addresses, work locations, work groups, and roles. SE provides leadership with an email message template to distribute to physicians, nurses, technicians, and other staff members. SE monitors survey completion rates and prompts leadership to send reminders if necessary. As industry standard and best practice, responses are recorded anonymously in order to receive honest feedback and increase response rates.

Our support doesn’t end there. As a client of SE Healthcare, you’ll have access to continued support from our team. Just give us a call or send us an email during regular business hours, and we will be there to help!

 

Contact us to learn more about The Physician Burnout Prevention Program or partnering with SE Healthcare